(Updated March 2021)
Ali’s Gift is committed to protecting your personal information and being transparent about what information we hold, whether you are a donor, grant recipient, volunteer or other type of supporter.
The purpose of this Privacy Policy is to give you a clear explanation about how Ali’s Gift collects, uses and manages the personal information and data you provide to us and that we collect, whether online, via phone, email, in letters or in any other correspondence.
For the purpose of the Privacy Policy, ‘we’ and ‘us’ means Ali’s Gift which is a registered charity (1162396) and we are what’s known as a Data Controller. We will usually collect basic personal information about you like your name, address, phone number, email address and bank details (if you have kindly made a donation) for example.
This document covers the categories of personal information we collect through each of the ways you interact with us and the type of services you take from us.
How we use your personal information
We use your personal information for a number of purposes to help manage your interactions with us and to provide a quality service:
We will not collect any personal information from you we don’t need.
Information Collected via our Website
You can visit our site (www.alisgift.com) without telling us who you are or providing us with any personal information. However, we may collect the I.P (internet protocol) addresses of all of our website visitors and other related information to be used to improve our website. We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
Cookies
We use cookies and similar technologies to collect information about the page you access or visit. Cookies are bits of information that are automatically stored on your computer, so we can recognise you when you return. This enables us to understand your use of our website so that we can continue to improve and refine it for a better customer experience. Cookies can be disabled via your browser; however, this may affect the quality of the features on our site. The information collected through cookies may be combined with other identifiable personal information from our records and other sources. We may use this combined information for future marketing initiatives. To find out more about cookies, please visit a third party website such as www.allaboutcookies.org.
When you visit our website, you are presented with an option to opt-in to accept cookies. Our lawful basis for using cookies if your consent via opting in.
Making Contact via our Website
You may choose to raise a query with us via the contact forms provided on our website. In this case we will collect and store your name and email address. As an alternative method of contact you may click on one of the email addresses on our website. In this case the link will open your own email application and you will not need to save your information on our website.
Information Collected for our Email Newsletter
You may choose to subscribe to our email newsletter via our website. If you subscribe to our newsletter, we use a double opt in method to verify you are who you say you are. In order to send you the newsletter we will collect your name and email address. We gather statistics around email opening and clicks using industry standard technologies.
Our lawful basis for holding this personal information is that you provide your Consent through opting in. You may withdraw your consent at any time by clicking the ‘unsubscribe’ link contained in each newsletter.
Information Collected about our Customers
When you purchase a product or service from us, we will collect personal information required to perform the service. This information may include your name, billing address, delivery address, email address, phone number, payment method and other location information required to perform the service. We may also collect personal information of your staff where this is needed to provide the service to them.
We will retain this information to assist you while you remain a customer of The Hen House.
Our lawful basis for collecting this information is that we have a Legitimate Interest to enable us to provide products and services to you.
Who we Share your Personal Information With
We use a number of service providers to assist us deliver products and services to you and share necessary portions of your personal information with them:
All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorised to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by applicable law.
We may also disclose specific personal information about you if required by law, governmental request or court order if, based on our good faith, it is necessary to conform or comply with such law, request or court order.
Retention of Personal Information
We only keep your personal information as long as necessary for the purpose we collected it, or as otherwise required by law.
Security of your Personal Information.
We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. We only provide access to personal information to employees and authorised service providers who require such information for the purpose described in this Privacy & Security Policy.
Policy Changes
We may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy Policy in place at the time your information was collected.
This policy was last updated in March 2021.
How to Contact us about your Personal Information
Please contact us with any questions or concerns about our Privacy Policy.
If you wish to access or update personal information, we have about you, or to correct factual errors in our records, please email us or write to us at the addresses below. To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making changes.
Email: contact@alisgift.com
Telephone: 01243 262 301
Your Rights
You can request a copy of the personal information we hold on you at any time. If you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If we are providing a service to you under contract, then it may not be possible to delete your information. We may also be required to retain some parts of your personal information for legal reasons – such as invoice and payment records. Please make such a request in writing. There will be no charge for reasonable requests for information and we will respond within 30 working days. If it will take longer than 30 working days to meet your request, we will advise you accordingly.
If you wish to raise a request regarding personal information or to register a complaint on how we have handled your personal data, please contact contact@alisgift.com.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office at http://ico.org.uk/
